Refund & Returns Policy
Last Updated: 13 July 2026
At Get Bare™, we want you to shop with confidence. If something isn’t right with your order, we’ll do our best to resolve it quickly, fairly, and in accordance with the Consumer Protection Act, 2008 (“CPA”).
1. Your Rights Under South African Law
If you purchase products from Get Bare™ online, you have the right to cancel your purchase within 7 days of receiving your order, as provided for under the Electronic Communications and Transactions Act (ECTA), subject to applicable legal conditions.
To qualify for a return under this cooling-off period:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging.
- Proof of purchase must be provided.
Unless the product is defective or supplied incorrectly, the customer is responsible for the cost of returning the item.
2. Our 30-Day Returns Policy
In addition to your statutory rights, VuurBaas offers a 30-day return policy from the date your order is delivered.
To qualify:
- The product must be unused.
- The product must be in a resalable condition.
- All original packaging, manuals, and accessories must be included.
- Proof of purchase is required.
Returns that do not meet these requirements may not be accepted.
3. Non-Returnable Items
The following items cannot be returned unless they are defective under the Consumer Protection Act:
- Products that have been used, abused, or damaged after delivery.
- Products missing original packaging or accessories.
- Gift cards or digital products (where applicable).
- Clearance or sale items, unless defective.
4. Defective, Damaged or Incorrect Products
If your order arrives damaged, defective, or you receive the wrong product, please contact us within 48 hours of delivery.
Please include:
- Your order number.
- A description of the issue.
- Clear photographs of the product and its packaging.
Where applicable, Get Bare™ will:
- Arrange collection of the product.
- Provide a prepaid return waybill where appropriate.
- Replace the product.
- Repair the product where applicable.
- Issue a full refund if a replacement is unavailable or preferred.
These remedies are provided in accordance with the Consumer Protection Act.
5. How to Return an Item
To start a return, please contact us at:
Please include:
- Your order number.
- The reason for the return.
- Photographs if the item is damaged or defective.
Once your request has been approved, we will provide instructions on how to return the item.
Please do not return products without first contacting us, as this may delay the processing of your return.
6. Refunds
Once we receive and inspect your returned item, we will notify you of the outcome.
If your refund is approved:
- Your refund will be processed using your original payment method.
- Please allow 5–10 business days for the funds to reflect, depending on your bank or payment provider.
Shipping charges are generally non-refundable unless the return is due to our error or a defective product.
7. Exchanges
We replace products only where they are defective, damaged during delivery, or supplied incorrectly.
If you require an exchange, please email:
8. Return Shipping
Where a product is being returned because:
- you changed your mind, or
- you are exercising your cooling-off rights,
the customer is responsible for the return shipping costs.
Where the return is due to:
- a manufacturing defect,
- shipping damage, or
- an incorrect item being supplied,
VuurBaas will cover the reasonable return shipping costs.
9. Important Information
Get Bare™ reserves the right to decline returns that do not meet the conditions outlined in this policy.
We are not responsible for items lost or damaged during return transit where the customer has arranged their own shipping. We recommend using a tracked and insured courier service for all returns.
10. Contact Us
If you have any questions regarding returns or refunds, please contact us:
Get Bare™
Owned by Unbeleadable (Pty) Ltd
23 Carol Road
Mindalore
South Africa