Shipping Policy

Last Updated: 13 July 2026

Thank you for shopping with Getbare™. We are proud to deliver our products throughout South Africa. At this time, we only ship within South Africa and do not offer international shipping.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been received. Orders are not processed, shipped, or delivered on weekends or South African public holidays. During promotional periods, product launches, or other busy seasons, processing times may be slightly longer. Should there be a significant delay, we will notify you using the contact details provided with your order.

2. Shipping Rates & Delivery Times

We partner with trusted South African courier companies, including The Courier Guy and Aramex, to deliver your order safely.

Shipping Costs

• Standard Shipping: R99
• Free Shipping: Orders over R1000

Please note that delivery timeframes are estimates and may vary due to factors outside of our control, including weather conditions, public holidays, or courier delays.

3. Delivery Requirements

To ensure successful delivery:

• We deliver to physical street addresses only.
• We are unable to deliver to P.O. Boxes or PostNet suites.
• Someone must be available at the delivery address to receive and sign for the parcel where required.

In areas where direct courier delivery is unavailable, we may arrange delivery to the nearest courier depot for collection.

4. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. Tracking information usually becomes available within 24–48 hours after dispatch and can be viewed on the courier's tracking website.

5. Damaged, Lost or Missing Parcels

We take great care in packaging every order. If your parcel is damaged during transit or appears to be missing, please contact us as soon as possible. If your order arrives damaged:

• Keep the product and all original packaging.
• Take clear photographs of the damaged item and packaging.
• Contact us within 48 hours of delivery.

We will investigate the issue with the courier and work to resolve it as quickly as possible through a replacement, repair, or refund where appropriate.

6. Incorrect Delivery Information

Please ensure that your delivery address and contact details are accurate before completing your order. Getbare™ cannot be held responsible for delays or additional delivery charges resulting from incorrect or incomplete delivery information supplied by the customer.

7. Shipping Delays

While we strive to deliver every order within the estimated timeframes, delays may occasionally occur due to circumstances beyond our control, including:

• Extreme weather conditions
• Public holidays
• Industrial action
• High courier volumes
• Remote delivery locations
• Supplier delays

We appreciate your patience should any unforeseen delays occur.

8. Contact Us

If you have any questions about your order or our shipping policy, please contact us: getbare.co.za